creative technology

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  BEING HUMAN HUMAN-COMPUTER INTERACTION IN THE YEAR 2020
  Edited by Richard Harper, Tom Rodden, Yvonne Rogers and Abigail Sellen
  available from: research.microsoft.com/hci2020

mission statement

Computer technologies are not neutral, they are laden with human, cultural and social values. We need to define a new agenda for human-computer interaction in the 21st century, one that anticipates and shapes the impact of technology rather than simply reacts to it.

Our Changing World

Computers have played a massive role in changing the way we live over the last couple of decades. They are no longer possessions of the privileged but are rapidly becoming inexpensive, everyday commodities. They have evolved from being isolated machines to globally interconnected devices. Not only has access to computers vastly increased, but the ways we interact with them and materials used for computer devices have changed too. All of this means that computers can now be interwoven with almost every aspect of our lives. As we move towards 2020, so the extent of these changes will increase. By 2020, it may not be possible to realise all of our goals, ambitions and aspirations without using a computer or computing in one way or another. This binding of computing to our daily activities will in turn affect our values, goals and aspirations.

Transformations in Interaction

There are five main ways in which our interactions with computers will be transformed as we approach 2020. How we define and think about our relationships with computers is radically changing. How we use them and rely on them is also being transformed. At the same time, we are becoming hyperconnected and our actions, conversations and interactions are being increasingly etched into our digital landscapes. There is more scope than ever before to solve hard problems and allow new forms of engagement and creativity. We have begun to raise the issues and concerns that these transformations provoke. There are many new kinds of questions we have not had to be concerned with before. Some will be within the remit of Human-Computer Interaction to address and others will not.

HCI: Looking Forward

HCI needs to move forward from concerns about the production and processing of information toward the design and evaluation of systems that enable human values to be achieved. Doing so requires HCI to shift its epistemological constraints away from their psychological roots towards other approaches, such as the philosophical, where conceptual sensitivity to meaning, purpose, and desire is possible. This suggests adding a fifth stage to HCI.s conventional design/research model: a stage of conceptual analysis where we consider the human values we are trying to support or research. This affects the whole cycle of research and design, including how we understand the user, how we do studies in the field and the laboratory, how we reflect on the values sought in design, how we build prototypes and how we evaluate our designs. Finally, HCI researchers need a larger assembly of skills and know-how if they are to succeed, which has implications for the concepts, frameworks and theories of HCI.

Recommendations

Revisit research and design methods in HCI
Be explicit about the remit of HCI
Develop disciplinary techniques that allow HCI to collaborate with other research communities
Teach HCI to the young
More advanced training for future HCI researchers
Engage with government, policy and society
Offer an inclusive future in 2020

[] readme new(s) masterclass workshop(s) CA1 CA2 CA3 CA4 CA5 project(s) NM1 NM2 NM3 NM4 NM5 resource(s) _

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